Return Policy

PIPEKIT Return Policy

Should you wish to return any items please call us 01743 860088. You will be given a product returns number that should be used on all documentation and packaging associated with the return.

All goods to be returned should be well packed and sent back to our warehouse address using a reputable UK carrier.

You will be advised by us via e-mail when goods are received and checked off for suitability to re-stock.

You have 7 days (14 days for consumers) to request a product returns number and begin the returns procedure. After which time, stock returns will be subject to a 25% re-stocking charge. No stock returns will be accepted 28 days after items have been delivered.

Please note we are unable to accept returns of pipe lengths and coils.

Product Complaints Procedure

In the unlikely event of a product quality issue or failure please call us as soon as possible on 01743 860088 or e-mail enquiries@pipekit.co.uk with as much information as possible including photographs  if available, so that we can work to resolving the situation.

You have 7 days to request a product returns number and begin the returns procedure. After which time, stock returns will be subject to a 25% re-stocking charge.