About Us

Pipekit is an independent, family-owned distributor of specialist pipework systems and drainage solutions, based in Shrewsbury, Shropshire. Founded by Martyn Rowlands, MD, alongside Jamie McQueen, Sales Director, we have grown the business to 25 people and offer leading brands and high-quality customer service and technical advice to ensure the optimum experience and results for our customers. What sets us apart from our competitors is
three-fold.

Firstly, our product offering. We only supply the highest quality products from market leading brands to ensure our
customers the best in performance, technical solutions and value for money. Plus, we’re always looking for ways to extend our offering and meet the ever-changing needs of the market. This was shown most recently by our investment in a dedicated prefabrication service, which offers bespoke drainage stacks, 100% pressure tested in house by specialist engineers, in our clean and dry factory setting.

Guaranteeing high levels of customer service and technical expertise is our second prerequisite for the Pipekit experience, and we work tirelessly to ensure optimum levels for all our customers. We have dedicated sales and customer service teams, for different areas of the country, that are focussed in providing high levels of technical expertise throughout the specification, installation and after care process, as well as ensuring quick turnaround of orders with our dedicated delivery vans or courier services.

And thirdly our investment in training. In order to deliver the high levels of customer service and technical support,
training has to be at the heart of our skills system. We invest heavily in continual professional development for all our staff, including apprenticeships and internal and external programmes to advance and upskill our workforce. We run regular inhouse product training, often in conjunction with external brands, to ensure all our sales and customer service staff have up to the minute product and industry knowledge. We also offer training days for our customers, free of charge, to help improve the specification and installation process, and ultimately help to minimise risk and waste, and optimise industry standards.

Get in touch with us for any help, advice or assistance with specialist pipework systems and drainage solutions.