Frequently Asked Questions

A. Of course, Pipekit use Sagepay, a specialist payment gateway for taking payment . No card details are held by us or on our server. The Pipekit website is PCIDSS certified through Security Metrics and HSBC Merchant Services so all personal details are secure

Of course, at Pipekit we only offer product from reputable and established manufacturers, who conform to all the relevant standards and approvals for the products they offer. All products for use with drinking water are fully WRAS and Drinking Water Inspectorate approved.

Yes. During the online order process you can select to have the order shipped to an alternative address.

No. However, a carriage charge is payable for lower value orders. Please refer to our delivery and returns page.

Your order will be delivered by a recognised national carrier or by us.

Fittings will be packed in strong cardboard packaging with delivery note.

A full VAT invoice will be e-mailed to you on despatch of your goods

A. Drain pipe is delivered in 3.0M lengths, strapped together with delivery note and invoice attached.

Pressure pipe is supplied in 5.0M or 6.0M lengths, strapped together with delivery note attached.

Pressure pipe can be cut into shorter lengths for easier shipment if required or requested

Please refer to ourdelivery and returns policy