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Frequently Asked Questions

Q. Are my personal and credit card details safe when ordering online?

A. Ofcourse, Pipekit use Sagepay, a specialist payment gateway for taking payment . No card details are held by us or on our server. The Pipekit website is PCIDSS certified through Security Metrics and HSBC Merchant Services so all personal details are secure.


Q. Am I getting a quality product?

A. Ofcourse, at Pipekit we only offer product from reputable and established manufacturers, who conform to all the relevant standards and approvals for the products they offer. All products for use with drinking water are fully WRAS and Drinking Water Inspectorate approved.


Q. Can I have my order delivered to a different address?

A. Yes. During the online order process you can select to have the order shipped to an alternative address.


Q. Do you have a minimum order value?

A. No. However, a carriage charge is payable for lower value orders. Please refer to our delivery and returns page.


Q. How will my order be delivered?

A. Your order will be delivered by a recognised national carrier or by us.


Q. How are fittings packaged?

A. Fittings will be packed in strong cardboard packaging with delivery note.

A full VAT invoice will be e-mailed to you on despatch of your goods


Q. How is pipe delivered?

A. Drain pipe is delivered in 3.0M lengths, strapped together with delivery note and invoice attached.

Pressure pipe is supplied in 5.0M or 6.0M lengths, strapped together with delivery note attached.

Pressure pipe can be cut into shorter lengths for easier shipment if required or requested.


Q. What if I have ordered the incorrect items?

A. Please refer to our delivery and returns policy


If you have any questions or require friendly advice or guidance relating to any of our products then please do hesitate to contact us 01743 860088 or e-mail enquiries@pipekit.co.uk