Delivery & Returns
Cut-Off Time For Orders
We aim to ship all orders for next working day delivery (Monday to Friday excluding Public Holidays) subject to stock availability as long as the order is received before 3.00PM. If stock is not available for next day delivery we will contact you as soon as possible after order placement to advise delivery time.
All delivery rates below are for UK Mainland. For all other areas please contact us for delivery charge.
Coiled Pipe, Fittings and Valves - £10.00 (Ex VAT)
Pipe, fittings and valves including pipe lengths up to 6.0M - £20.00 (Ex VAT)
Delivery will be made by a reputable UK national carrier. In the unlikely event that the shipment contains damaged packages or packages are missing, these must be documented on the driver’s consignment note.
Any missing or damaged items must be reported to us by e-mail within 3 days of the items being delivered.
Please note that we're unable to send items out by Royal Mail post.
Typical Delivery Time
We aim to deliver for all products within 1-2 days, unless stated differently.
A full VAT invoice will be e-mailed to you on despatch of your goods.
Should you wish to return any items please call us 01743 860088. You will be given a product returns number that should be used on all documentation and packaging associated with the return.
All goods to be returned should be well packed and sent back to our warehouse address using a reputable UK carrier.
You will be advised by us via e-mail when goods are received and checked off for suitability to re-stock.
You have 7 days (14 days for consumers) to request a product returns number and begin the returns procedure. After which time, stock returns will be subject to a 25% re-stocking charge. No stock returns will be accepted 28 days after items have been delivered.
Please note we are unable to accept returns of pipe lengths and coils.
Product Complaints Procedure
In the unlikely event of a product quality issue or failure please call us as soon as possible on 01743 860088 or e-mail email@example.com with as much information as possible including photographs if available, so that we can work to resolving the situation.