Dear Customer,

I am writing to you to offer an update on the COVID-19 pandemic and the impact on PIPEKIT.

I am pleased to say that PIPEKIT is fully operational with procedures in place to reduce risk  for our customers and staff.

Website

Our website, www.pipekit.co.uk, is fully functional and orders can be placed on here 24/7. Credit Account customers can also place orders on our website with goods invoiced against their account. (If you would like help setting this up  please contact Sam on 01743 860088) Orders can also be placed over the telephone or sent through by e-mail to enquiries@pipekit.co.uk as usual.

Supply Chain

Presently the reports from our key suppliers are good regarding stock availability and the supply chain is working well.

Business Continuity

We have contingency plans in place for our office staff to work from home and to still be able to access our IT systems, e-mail and telephone systems. Our warehouse can be isolated from our office and we have plans in place to ensure goods are still dispatched in a timely manor.

Trade Counter

We have closed the doors to our trade counter, however, customers are still welcome to call us on arrival, place an order over the telephone for collection at our Goods-Out door.

 

This is a challenging time for any business never mind a small business like ours. However, we are determined to continue serving our customers whilst ensuring the safety and well being of our team.

Please keep sending enquiries and placing orders and we will do our very best to maintain the high standards that we set for ourselves. Stay well.

Yours Sincerely,

 

Martyn Rowlands